Wine Club FAQs
How much does it cost to join Kix’s Wine Club?
There is no fee to join our wine club. Automated wine orders of at least 2 bottles are processed four times a year.
When am I charged for automated wine club orders?
MARCH 2021: Payment is processed Mon, March 1, 2021.
MAY 2021: Payment is processed Mon, May 3, 2021.
SEPTEMBER 2021: Payment is processed Wed, Sept 1, 2021
NOVEMBER 2021: Payment is processed Mon, Nov 1, 2021
Where can I receive my wine shipments?
We recommend shipping your wine orders to a business address to ensure that an adult will be available to sign for the package. Federal law requires the signature of an adult 21+ years of age to deliver wine. keep in mind that FedEx charges an address correction fee minimum of $17.
What happens if my wine club shipment is sent back to Arrington Vineyards?
FedEx will attempt to deliver your wine three times before returning the wine to us which will then incur a restock fee on your account. If you are unable to make arrangements to pick up your wines at your local FedEx facility, prior to the package being returned to the winery, we will try to contact you to make arrangements for reshipping your wines. Additional shipping charges will occur.
I live locally and would like to pick up my wine club orders. Is this an option?
Absolutely! We will hold your wine club order for up to 30 days after it has been processed. If you are unable to pick up your wine order during this time, we will conveniently ship your wine to you and apply any shipping costs to the credit/debit card account that we have on file.
What does shipping cost?
When shipping wine tax will be charged based on the “ship to” state and cost of shipping will vary depending on your zone plus the amount of bottles ordered (FedEx Ground ranges from $26 to $50).
Can you ship wine to every state?
Unfortunately, due to many different state laws, we cannot accept club memberships for shipment of wine outside the United States or to the following states: AK**(Please contact shipping dept. to see if we can ship to your region), AR, CT, HI, MS, MT, RI, and UT.
Can I put my membership on hold?
You may “skip” one automated order after you complete the two (2) club order commitment. If we place your account on hold the next club order will automatically be processed after the hold has expired.
How can I cancel my wine club membership?
Written requests to cancel memberships must be received two weeks prior to processing to guarantee cancellation.
Send requests to: WineClub@ArringtonVineyards.com.
Members may cancel at any time after receiving two automated club orders without penalty. A $50 early termination fee will automatically be charged to the card on file for early cancellations.
AUTOMATED CLUB ORDERS
Club orders are processed automatically every March, May, September & November.
Pick Up Members - It is up to the wine club member to update account information before the processing of club orders. We offer a deadline for customizing your wine selection every club order so you will be able to control the wine club selections for every order – ALL CLUB SALES ARE FINAL. Once orders have beeen picked up and left our property we can not exchange or refund those wines due to order errors/customizations not made by the deadline.
Shipping Members – We are unable to refund a wine club order once it has been shipped.
We cannot accept returns of wine unless it is corked or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Weather damage may include leakage, freezing, and/or corks pushing. All returns must be handled within 90 days from purchase and all returned wines due to undeliverable packages must be handled in 90 days from the shipment being returned to Arrington Vineyards.
A 10% reprocessing fee will be applied to all canceled orders due to order errors/customizations not made by the deadline before refunds are issued.