Wine Club FAQ

How much does it cost to join Kix’s Wine Club?

There is no fee to join our wine club. Automated wine orders of at least 2 bottles are processed four times a year.

When am I charged for automated wine club orders?

MARCH 2020: Payment is processed Mon, March 2, 2020.

MAY 2020: Payment is processed Fri, May 1, 2020.

SEPTEMBER 2020: Payment is processed Tues, Sept 1, 2020

NOVEMBER 2020: Payment is processed Mon, Nov 2, 2020

Where can my wine shipments be sent?

A business address is recommended as there is always an adult to sign for the wine. Federal law requires an adult signature of someone 21+ years of age upon delivery when shipping alcohol. FedEx charges an address correction fee (minimum carrier charge of $17).

What happens if my wine club shipment is sent back to Arrington Vineyards?

FedEx will attempt to deliver your wine three times before returning the wine to us which will then incur a restock fee on your account. If you are unable to make arrangements to pick up your wines at your local FedEx facility, prior to the package being returned to the winery, we will try to contact you to make arrangements for reshipping your wines. Additional shipping charges will occur.

I live locally and would like to pick up my wine club orders. Is this an option?

Absolutely! We will hold your wine club order for up to 30 days after it has been processed. If you are unable to pick up your wine order during this time, we will conveniently ship your wine to you and apply any shipping costs to the credit/debit card account that we have on file.

What does shipping cost?

When shipping wine tax will be charged based on the “ship to” state.
To view detailed rates by state, please click here. 

Can you ship wine to every state?

Unfortunately, due to many different state laws, we cannot accept club memberships for shipment of wine outside the United States or to the following states: AK**(Please contact shipping dept. to see if we can ship to your region), AR, CT, HI, KY, MS, MT, RI, and UT.

Can I update my account online?

Yes! Online access allows you to view your purchase history and update the following:

- Secure payment for automated wine club orders.
- Update billing and/or shipping addresses.
- Customize automated wine club orders (prior to processing).

Can I exchange wine if I prefer another selection?

Wine selections may only be changed prior to processing and we offer a deadline for customizing every club order. After your wine club order has been processed you may not exchange wines – all wine sales are final (**please view our Returns & Cancellations Policy**). 

Can my wine club benefits be extended to someone else?

Membership benefits are exclusive to the member/spouse only. Your guests may join the wine club to receive club benefits.

Can I put my membership on hold?

You may “skip” one automated order. Afterwards your account will automatically be processed for the next order.

Can I give a wine club membership as a gift?

We currently do not have a gift membership option.

How can I cancel my wine club membership?

Email WineClub@ArringtonVineyards.com. 

Members may cancel at any time after receiving two automated club orders without penalty. A $25 admin fee will automatically be charged to the card on file for early cancellations.

Can I rejoin?

You can sign up again by logging into your account online. Please click here to log in. Once logged in, simply click on the wine club link and fill in your information.


Membership Terms of Agreement

 

All notifications will come from WineClub@arringtonvineyards.com. Please be sure to add this to your trusted sender list.